This Privacy Policy explains how 92kr collects, uses, stores, and protects the personal data of players who access the 92kr platform at 92kr.org. By registering an account or using any 92kr service, you acknowledge that you have read and understood this Policy and consent to the data practices described herein.
All personal data held by 92kr is encrypted using industry-standard AES-256 encryption at rest. Data transmitted between your device and 92kr servers is protected by 256-bit SSL/TLS encryption at all times.
92kr does not sell, rent, or trade your personal information to third-party marketers under any circumstances. Your data is used exclusively to operate and improve the 92kr platform and to meet our legal compliance obligations.
92kr provides Pakistani players with the right to access, correct, and request deletion of their personal data, subject to legal retention requirements. Data requests can be submitted through the 92kr support channel.
92kr collects only the personal data strictly necessary to operate the platform, verify player identity, process PKR transactions, and comply with applicable AML and KYC regulations. We do not collect data for data collection's sake.
Where 92kr shares data with payment processors (JazzCash, Easypaisa, HBL, UBL, Meezan Bank, Bank Alfalah) or KYC service providers, those partners are contractually bound to data protection standards equivalent to or exceeding those applied by 92kr.
Players who opt out of 92kr marketing communications will be removed from all promotional email and SMS lists promptly. Players who self-exclude will have all marketing communications ceased immediately and permanently for the duration of the exclusion.
1.1 For the purposes of this Privacy Policy, the data controller responsible for the personal data of 92kr players is the entity operating the 92kr platform at 92kr.org (referred to throughout this Policy as "92kr", "we", "us", or "our").
1.2 All data-related enquiries, subject access requests, and deletion requests should be directed to the 92kr Data Privacy team via the support email address [email protected]. Please include your registered account username and the specific nature of your request in all correspondence.
2.1 Registration and Identity Data. When you create a 92kr account, we collect your full name, date of birth, email address, residential address (including city – for example Karachi, Lahore, Islamabad, Rawalpindi, or Faisalabad), nationality, and the username you select. We also collect a copy of your CNIC or other government-issued identity document and proof of address during the KYC verification process.
2.2 Financial and Transaction Data. 92kr records all deposit and withdrawal transactions, including the payment method used (JazzCash, Easypaisa, HBL, UBL, Meezan Bank, Bank Alfalah, or USDT TRC20), transaction amounts in PKR or equivalent, transaction timestamps, and associated payment identifiers. We do not store full payment card numbers; where card data is involved, it is tokenised by our payment processor.
2.3 Gaming and Betting Activity Data. We collect records of all games played, wagers placed, wins, losses, bonus redemptions, and betting history associated with your 92kr account. This data is used for account management, dispute resolution, responsible gaming monitoring, and regulatory compliance.
2.4 Device and Technical Data. When you access 92kr, we automatically collect your IP address, device type, operating system, browser type and version, screen resolution, and session timestamps. This data is used for security monitoring, fraud prevention, and platform optimisation.
2.5 Communications Data. We retain records of support interactions conducted via live chat or email, including the content of those communications, for quality assurance, training, and dispute resolution purposes.
2.6 Responsible Gaming Data. Where you use 92kr's responsible gaming tools – including deposit limits, loss limits, cooling-off periods, or self-exclusion – we record your preferences and the dates on which these were applied. This data is maintained to enforce your choices and to comply with responsible gaming obligations.
92kr collects personal data through the following means:
4.1 Contractual Necessity. The majority of data processing by 92kr is necessary to perform our contract with you as a registered player – specifically to operate your account, process transactions, and deliver the gaming services you have requested.
4.2 Legal Obligation. 92kr processes personal data where required to comply with anti-money laundering (AML) regulations, KYC requirements, responsible gaming obligations, and any other applicable regulatory requirements imposed by the jurisdiction under which 92kr operates.
4.3 Legitimate Interest. 92kr processes certain data – including device data and session logs – on the basis of legitimate interest, specifically for fraud prevention, platform security, and the prevention of cheating or bonus abuse that would harm other players.
4.4 Consent. Where 92kr sends marketing communications by email or SMS, we do so on the basis of your explicit consent at the time of registration or subsequently. You may withdraw this consent at any time by using the unsubscribe mechanism in any 92kr marketing message or by contacting support.
92kr uses the personal data collected for the following purposes:
6.1 92kr does not sell personal data to third parties. We share player data only in the following limited circumstances:
6.2 All third-party service providers who receive 92kr player data are contractually required to process that data only for the specific purpose for which it was shared and to maintain data security standards consistent with those applied by 92kr.
7.1 92kr uses cookies and similar tracking technologies to operate and improve the platform. Cookies are small text files stored on your device when you visit 92kr.org. The types of cookies used by 92kr include:
7.2 You may manage cookie preferences through your browser settings. Disabling essential cookies will impair your ability to use the 92kr platform. Disabling analytics or security cookies may affect the quality of your experience and the level of protection available.
8.1 92kr retains personal data for as long as your account remains active and for a defined period following account closure. Transaction records, identity documents, and KYC data are retained for a minimum of five years following account closure to comply with AML and financial record-keeping requirements.
8.2 Gaming activity logs and session data are retained for a minimum of three years for dispute resolution and responsible gaming monitoring purposes.
8.3 Marketing consent records are retained for as long as the consent is active and for a period thereafter sufficient to demonstrate compliance with applicable marketing regulations.
8.4 Following the expiry of applicable retention periods, personal data is securely deleted or anonymised in accordance with 92kr's data deletion procedures.
9.1 The 92kr platform is operated with infrastructure that may involve the transfer of personal data to countries outside Pakistan. Where such transfers occur, 92kr takes appropriate steps to ensure that adequate protections are in place, including contractual data protection clauses with receiving entities.
9.2 By registering on 92kr, you acknowledge and consent to the transfer of your personal data as described in this Policy, including to jurisdictions whose data protection laws may differ from those applicable in Pakistan.
10.1 Subject to applicable law and regulatory retention requirements, you have the following rights in relation to your personal data held by 92kr:
10.2 To exercise any of the above rights, please contact 92kr support with your registered account details and a clear description of your request. 92kr aims to respond to all data rights requests within 30 days of receipt.
11.1 The 92kr platform is strictly intended for individuals aged 18 and above. 92kr does not knowingly collect personal data from individuals under the age of 18. Where 92kr becomes aware that personal data has been collected from an underage user, that account will be immediately suspended, the data will be securely deleted, and any funds in the account will be handled in accordance with the applicable regulatory procedure.
11.2 If you are a parent or guardian and believe that your child has registered on 92kr, please contact support immediately at [email protected].
12.1 92kr implements a range of technical and organisational security measures to protect player personal data against unauthorised access, disclosure, alteration, or destruction. These measures include 256-bit SSL/TLS encryption for all data in transit, AES-256 encryption for data at rest, two-factor authentication for player accounts, regular security audits, and access controls limiting internal data access to authorised personnel on a need-to-know basis.
12.2 Notwithstanding the above, no data transmission over the internet or electronic storage system can be guaranteed to be 100% secure. In the event of a data breach that is likely to result in a risk to the rights and freedoms of affected players, 92kr will notify affected individuals and relevant authorities in accordance with applicable legal requirements.
13.1 The 92kr platform may contain references to third-party services such as payment providers. 92kr is not responsible for the privacy practices of third-party websites or services. Players are encouraged to review the privacy policies of any third-party services they access in connection with their use of 92kr.
14.1 92kr reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or platform functionality. Material changes will be communicated to registered players via the email address associated with their 92kr account prior to the changes taking effect. The "Last Updated" date at the top of this Policy will be revised to reflect the date of the most recent amendment.
14.2 Continued use of the 92kr platform following notification of a Privacy Policy update constitutes your acceptance of the amended Policy.
15.1 If you have any questions about this Privacy Policy, wish to exercise your data rights, or have concerns about how 92kr handles your personal data, please contact our support team via the 24/7 live chat facility on 92kr.org, or by writing to [email protected] with your registered account username and a clear description of your enquiry.
15.2 92kr takes all privacy enquiries seriously and aims to acknowledge all correspondence within 48 hours and to provide a substantive response within 30 days.
Our 24/7 support team is available to address any privacy concern or data rights request. You can also review our related policies for a complete picture of how 92kr operates and protects Pakistani players.
18+ only. Gambling involves risk. Please play responsibly. T&Cs apply.